Access problems?

Post by J Peachey
Since about 6.00 today, I have been having difficulty with the
internet. Email has worked on and off, whilst web access has been none
existent. Anyone else having problems?
I've tried looking at the Orpheus home page, but been unable to get to
it - so can't ring the Orpheus support. Suppose I should have the
numbers written down somewhere!

No problems here; 22.16h. Blame BT if in doubt! :-)

I don't think the Orpheus phone lines are manned, but the GeneSys
(Richard Brown, i/c/Orpheus now) ones are. E-mail to support are
usually answered, too.

With best wishes,

Peter.

Tennant Stuart

2009-08-08 16:53:49 UTC

No problems here; 22.16h. Blame BT if in doubt! :-)
I don't think the Orpheus phone lines are manned, but the GeneSys
(Richard Brown, i/c/Orpheus now) ones are. E-mail to support are
usually answered, too.

This is not a facetious question...

..how does one email Support when email isn't working?

Tennant Stuart

--
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(_ _)( ___)( \( )( \( ) /__\ ( \( )(_ _) Greetings to family
)( )__) ) ( ) ( /(__)\ ) ( )( friends & neighbours
(__) (____)(_)\_)(_)\_)(__)(__)(_)\_) (__) @orpheus.co.uk & MCR

Dr Peter Young

2009-08-08 22:06:37 UTC

No problems here; 22.16h. Blame BT if in doubt! :-)
I don't think the Orpheus phone lines are manned, but the GeneSys
(Richard Brown, i/c/Orpheus now) ones are. E-mail to support are
usually answered, too.

This is not a facetious question...
..how does one email Support when email isn't working?

See the reply to Gordon, just sent. Sorry, my reply was a general
suggestion, not a solution to your problem :-(

With best wishes,

Peter.

Tennant Stuart

2009-08-09 17:02:00 UTC

No problems here; 22.16h. Blame BT if in doubt! :-)
I don't think the Orpheus phone lines are manned, but the GeneSys
(Richard Brown, i/c/Orpheus now) ones are. E-mail to support are
usually answered, too.

This is not a facetious question...
..how does one email Support when email isn't working?

See the reply to Gordon, just sent. Sorry, my reply was a general
suggestion, not a solution to your problem :-(

I can't see your reply to Gordon, just this one. What I was wondering
was if there's an HTML method of corresponding with Support, since the
browser usually keeps working (touch wood) when email & news go down.

Tennant

Dr Peter Young

2009-08-09 18:54:21 UTC

No problems here; 22.16h. Blame BT if in doubt! :-)
I don't think the Orpheus phone lines are manned, but the GeneSys
(Richard Brown, i/c/Orpheus now) ones are. E-mail to support are
usually answered, too.

This is not a facetious question...
..how does one email Support when email isn't working?

See the reply to Gordon, just sent. Sorry, my reply was a general
suggestion, not a solution to your problem :-(

Webmail? http://webmail2.orpheusnet.co.uk/webmail/src/login.php

HTH,

With best wishes,

Peter.

J Peachey

2009-08-10 19:34:33 UTC

[snip]

Post by Tennant Stuart
I can't see your reply to Gordon, just this one. What I was wondering
was if there's an HTML method of corresponding with Support, since the
browser usually keeps working (touch wood) when email & news go down.

Webmail? http://webmail2.orpheusnet.co.uk/webmail/src/login.php
HTH,
With best wishes,
Peter.

Well lost total web connection over the weekend. The situation was
made worse because I didn't have the current support phone number!
Doh!

Anyway at work today managed to track Richard Brown down, and have the
problem sorted as you can see. However I don't think it was an Orpheus
problem, as quite a few people in my office had web problems over the
weekend. It looks as if BT may have been carrying out works.

Cheers

John

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| RISC OS British Technology
| mailto:***@jpeachey.co.uk
_______________________| http://www.jpeachey.co.uk

Alan Griffin

2009-08-14 22:27:32 UTC

Post by Dr Peter Young
Webmail? http://webmail2.orpheusnet.co.uk/webmail/src/login.php

If I try to log in to this via Orpheus, I put in my user name and
password, and then get an error message saying: ERROR: You must be
logged in to access this page!

This is not very helpful! It used to work but it doesn't any more.
I e-mailed support a month ago, but got no reply.
(I can access it on my laptop, but not on my RISC PC.)
Alan Griffin

Dr Peter Young

2009-08-15 07:32:20 UTC

Post by Alan Griffin

Post by Dr Peter Young
Webmail? http://webmail2.orpheusnet.co.uk/webmail/src/login.php

If I try to log in to this via Orpheus, I put in my user name and
password, and then get an error message saying: ERROR: You must be
logged in to access this page!
This is not very helpful! It used to work but it doesn't any more.
I e-mailed support a month ago, but got no reply.
(I can access it on my laptop, but not on my RISC PC.)
Alan Griffin

Have you phoned Richard? His numbers are openly available on
http://www.genesys.org.uk/contact.html

HTH,

With best wishes,

Peter.

Alan Griffin

2009-08-17 09:57:41 UTC

Post by Dr Peter Young
Have you phoned Richard? His numbers are openly available on
http://www.genesys.org.uk/contact.html

Yes, thank you for the info.
I had a long chat with him, and he was extremely helpful.
I discovered I could access webmail on Netsurf, but not Fresco!

Alan

Stuart

2009-08-18 19:05:39 UTC

Post by Alan Griffin

Post by Dr Peter Young
Have you phoned Richard? His numbers are openly available on
http://www.genesys.org.uk/contact.html

Yes, thank you for the info.
I had a long chat with him, and he was extremely helpful.
I discovered I could access webmail on Netsurf, but not Fresco!

Ahh, I'll give that a try.

--
Stuart Winsor

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Stuart

2009-08-18 19:05:05 UTC