Broadband interruptions.

[Dr Peter Young]

I'm assuming that this is the right place for this; in other words,
that a.a.v has become by now "orpheus.allcomputers.anyinternetapps"!

I have over the last month or so had occasional times when the
broadband connection totally disappears, and doesn't come back when I
power-cycle the router (no mail, news or web connections, either with
this Iyo or the Windows laptop). It happened a couple of times when we
were away in Scotland, much to the disgust of the son (1), it happened
the other day and then yesterday evening again, when the connection
vanished for about an hour. It then comes back again and works as
reliably as usual. Would I be right in thinking that this is a problem
somewhere between here and Orpheus Towers, and that none of us can do
anything about it?

(1) He who is scornful about my not being "industry standard", and who
can't understand why I didn't go for Sky or WanapooFreeOrange
broadband. Don't confuse him with the facts! :-)

With best wishes,

Peter.

[Dave Plowman (News)]

Post by Dr Peter Young
I'm assuming that this is the right place for this; in other words,
that a.a.v has become by now "orpheus.allcomputers.anyinternetapps"!
I have over the last month or so had occasional times when the
broadband connection totally disappears, and doesn't come back when I
power-cycle the router (no mail, news or web connections, either with
this Iyo or the Windows laptop). It happened a couple of times when we
were away in Scotland, much to the disgust of the son (1), it happened
the other day and then yesterday evening again, when the connection
vanished for about an hour. It then comes back again and works as
reliably as usual. Would I be right in thinking that this is a problem
somewhere between here and Orpheus Towers, and that none of us can do
anything about it?

Does your router have a link or carrier present light? Or can you go to
its setup pages and check the adsl signal is present? I occasionally have
to re-boot my 24/7 router, but only once have had the adsl carrier
disappear and that was down to a BT fault.

Strangely my phone has been off and on a few times during the last few
days - as has the rest of the street, due to engineering works. But the
broadband has continued working fine.

[Dr Peter Young]

Post by Dave Plowman (News)

Post by Dr Peter Young
I'm assuming that this is the right place for this; in other words,
that a.a.v has become by now "orpheus.allcomputers.anyinternetapps"!
I have over the last month or so had occasional times when the
broadband connection totally disappears, and doesn't come back when I
power-cycle the router (no mail, news or web connections, either with
this Iyo or the Windows laptop). It happened a couple of times when we
were away in Scotland, much to the disgust of the son (1), it happened
the other day and then yesterday evening again, when the connection
vanished for about an hour. It then comes back again and works as
reliably as usual. Would I be right in thinking that this is a problem
somewhere between here and Orpheus Towers, and that none of us can do
anything about it?

Does your router have a link or carrier present light? Or can you go to
its setup pages and check the adsl signal is present? I occasionally have
to re-boot my 24/7 router, but only once have had the adsl carrier
disappear and that was down to a BT fault.

Yes, there is a carrier light (if I understand what you mean! It's
labelled ADSL, and the next one is labelled Rdy.) The ADSL one is on,
even when the signal doesn't get through, and the Rdy one blinks.

With best wishes,

Peter.

[Paul Vigay]

I'm assuming that this is the right place for this; in other words, that
a.a.v has become by now "orpheus.allcomputers.anyinternetapps"!

:-)

I have over the last month or so had occasional times when the broadband
connection totally disappears, and doesn't come back when I power-cycle
the router (no mail, news or web connections, either with this Iyo or
the Windows laptop).

Hmm. That's not good!

I can't see any reason for this, and my own broadband has been fine - and
I've not had any irate phone calls from anyone, so I'm guessing it might be
something localised in your area.

Having said that, there seem to be an awful lot of BT engineering works
going on at the moment, and we have had a number of short outages, but
these probably affect all ISPs (as it's general BT work, rather than
anything specific Orpheus related).

If anything major occurs anywhere, then www.theregister.co.uk is a good
place to keep up to date on UK wide issues.

(1) He who is scornful about my not being "industry standard", and who
can't understand why I didn't go for Sky or WanapooFreeOrange
broadband. Don't confuse him with the facts! :-)

Oh dear! Judging by some of the comments I've heard recently about
WanapooFreeOrange it seems that it's offline more than online!

[Dr Peter Young]

On 25 May 2007 Paul Vigay

Post by Paul Vigay

I'm assuming that this is the right place for this; in other words, that
a.a.v has become by now "orpheus.allcomputers.anyinternetapps"!

:-)

I have over the last month or so had occasional times when the broadband
connection totally disappears, and doesn't come back when I power-cycle
the router (no mail, news or web connections, either with this Iyo or
the Windows laptop).

Hmm. That's not good!
I can't see any reason for this, and my own broadband has been fine - and
I've not had any irate phone calls from anyone, so I'm guessing it might be
something localised in your area.

Thanks, rather what I had suspected.

Post by Paul Vigay
Having said that, there seem to be an awful lot of BT engineering works
going on at the moment, and we have had a number of short outages, but
these probably affect all ISPs (as it's general BT work, rather than
anything specific Orpheus related).

I had also assumed that BT (a.k.a.The Usual Suspect) was the cause.

Post by Paul Vigay
If anything major occurs anywhere, then www.theregister.co.uk is a good
place to keep up to date on UK wide issues.

Noted, thanks again.

Post by Paul Vigay

(1) He who is scornful about my not being "industry standard", and who
can't understand why I didn't go for Sky or WanapooFreeOrange
broadband. Don't confuse him with the facts! :-)

Oh dear! Judging by some of the comments I've heard recently about
WanapooFreeOrange it seems that it's offline more than online!

So I keep reminding him! :-)

With best wishes,

Peter.

[Mr John FO Evans]

I would confirm that there are occasional times when I cannot get a full
lock on broadband. I had assumed that this was happening because of a local
exchange overload - is this possible?

I could leave the router powered up permanently - which would presumably
solve the problem - but energy saving wins whilst the effects are so
infrequent!

John

NB when it happens the WAN light usually comes on but not the Mail light

NNB I am discounting the occasions when depowering/wait/repowering cures the
problem - also it is usually better to reboot the computer.

[Dr Peter Young]

Post by Mr John FO Evans
I would confirm that there are occasional times when I cannot get a full
lock on broadband. I had assumed that this was happening because of a local
exchange overload - is this possible?

Good to know it's not only me! I don't know about overload, but I'm
pretty sure that the problem is somewhere between here and Orpheus.

Post by Mr John FO Evans
I could leave the router powered up permanently - which would presumably
solve the problem

I don't think so; as I said in my reply to Roger, the router is always
on here.

With best wishes,

Peter.

[Dave Plowman (News)]

Post by Dr Peter Young
(1) He who is scornful about my not being "industry standard", and who
can't understand why I didn't go for Sky or WanapooFreeOrange
broadband. Don't confuse him with the facts! :-)

Tell him he who pays the piper calls the tune?

[Roger Hird]

Post by Dr Peter Young
It happened a couple of times when we
were away in Scotland, much to the disgust of the son (1), it happened
the other day and then yesterday evening again, when the connection
vanished for about an hour. It then comes back again and works as
reliably as usual. Would I be right in thinking that this is a problem
somewhere between here and Orpheus Towers, and that none of us can do
anything about it?

Hm - is this after turning off your system and turning it on again?

I twice thought I had a problem, after turning my system back on after a
shut down: I'd turned on the RiscPC before turning on the router and
though the router lights showed it was getting a signal there seemed to be
no broadband getting through to the RiscPC. Apparently my network card has
to find a broadband signal when it powers up else it looks for it in the
wrong place.

I now have a note stuck to my RiscPC: "power up router first" - but mainly
I don't turn anything off!

RogerH

[Dr Peter Young]

Post by Roger Hird

Post by Dr Peter Young
It happened a couple of times when we
were away in Scotland, much to the disgust of the son (1), it happened
the other day and then yesterday evening again, when the connection
vanished for about an hour. It then comes back again and works as
reliably as usual. Would I be right in thinking that this is a problem
somewhere between here and Orpheus Towers, and that none of us can do
anything about it?

Hm - is this after turning off your system and turning it on again?

The router is always on; the Iyo tends to stay on whenever I'm in,
except at night. When I get a broadband failure the usual sequence of
events is:

1) Power-cycle the router.

2) If this doesn't solve the problem, re-boot the Iyo.

3) (sometimes) power-up the Windows laptop, and try a browser
on this.

4) If this doesn't work, accept that it's beyond my control,
and wait patiently for the broadband link to get going
again.

Post by Roger Hird
I twice thought I had a problem, after turning my system back on after a
shut down: I'd turned on the RiscPC before turning on the router and
though the router lights showed it was getting a signal there seemed to be
no broadband getting through to the RiscPC. Apparently my network card has
to find a broadband signal when it powers up else it looks for it in the
wrong place.
I now have a note stuck to my RiscPC: "power up router first" - but mainly
I don't turn anything off!

All wise, but not relevant here!

With best wishes,

Peter.